Question 1

Are your products genuine?

Accepted Answer

Yes. Every product we sell is 100% genuine, brand new and sealed, sourced from authorised suppliers and covered by a manufacturer warranty.

Question 2

How long does UK delivery take?

Accepted Answer

Standard UK delivery is typically 2–3 working days. Orders over £30 qualify for free standard shipping. Full details on the Shipping & Delivery Policy page.

Question 3

Do you ship internationally?

Accepted Answer

We currently ship within the United Kingdom only. International shipping may be added in the future.

Question 4

What is your return policy?

Accepted Answer

You have 14 calendar days from receipt to notify us of a return under the UK Consumer Contracts Regulations. See the Refund & Return Policy for the full terms.

Question 5

Is the checkout secure?

Accepted Answer

Yes. All pages are served over HTTPS with TLS encryption. When payment processing is enabled, card details are handled by a PCI-compliant payment provider — we never store card numbers.

Question 6

How can I contact you?

Accepted Answer

You can reach us by email at support@mobileshopnmore.co.uk or by phone at +44 330 059 9384 during business hours (Mon–Sat: 09:00 – 18:00 (GMT) · Sunday: Closed).

Question 7

Do you offer warranty on accessories?

Accepted Answer

Accessories come with a 3–12 month warranty depending on the product category. Warranty details are shown on each product page.

Question 8

Which payment methods do you accept?

Accepted Answer

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal. All payment methods are displayed at checkout.

Frequently asked questions