Refund & Return Policy

Your right to cancel

Under the UK Consumer Contracts Regulations you have the right to cancel your order for any reason within 14 calendar days of receiving the goods. To exercise this right, notify us in writing at support@mobileshopnmore.co.uk or by post to 179 Stafford Road, Wallington, Surrey, SM6 9BT, United Kingdom before the 14-day period expires.

Returning the goods

You must return the goods within 14 days of notifying us of cancellation. Goods must be unused, in their original packaging and with all accessories. You are responsible for return postage unless the item is faulty or was sent in error.

Refunds

We will refund the price of the goods and standard delivery charges within 14 days of receiving the returned goods (or receiving proof of return). Refunds are made to the original payment method.

Faulty or damaged goods

If your item arrives faulty or damaged, contact us within 30 days of receipt and we will arrange a free return and issue a full refund or replacement.

Non-returnable items

• Personalised or made-to-order items.
• Software, digital content and SIM cards where seals have been broken.
• Earphones/earbuds where hygiene seals have been broken.

Contact

Returns queries: support@mobileshopnmore.co.uk · +44 330 059 9384.